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If you have a question that is not listed here please email me.
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30 Day Account
Payment methods
Paypal registration
Incorrect or wrong shipping address.
Ordering Frames Without Glass
How are goods delivered?
Die-Cut Decoupage
Box Frames over 24 inches x 14 inches.
Free Download
Email/address information
Mountboard Colour
Credit/debit cards
Returns/Refunds
Discounts
What is the aperture?
eCheques
Do you offer free postage & packing
What is included in the 3D kits.
Gift Boxes & Gift Wrapping
Frames & Kits delivery time
Shipping outside the UK.
How to size mounts
Do you sell third party products
Cancelling an order
How do I decide which size frame I want?
Items ordered with glass
Downloads - Limitation of use.
Terms & Conditions
Q: 30 Day Account
Do you offer 30 Day Accounts?
A:
From the 14th March 2011:-
Due to an on-going problem with non-payment under NO CIRCUMSTANCES will goods be made OR sent out without payment in full.
All payments MUST be made through Paypal using a Paypal account or your credit/debit card.
Q: Payment methods
Do you accept orders over the phone or via email?
A:
Yes, however:-
From the 14th March 2011:-
If you require something that does not appear on the site i.e. a certain frame size, your order can be placed over the phone or by email you will be given a price, if you accept the price an email will be sent to your email address with the Paypal Secure Server link, the goods will NOT be made OR sent out until the payment has been received. The longer it takes for the payment to be received, the longer it will take for the order to be made and sent out.
Due to an on-going problem with non-payment under NO CIRCUMSTANCES will goods be made OR sent out without payment in full.
All payments MUST be made through Paypal using a Paypal account or your credit/debit card.
Q: Paypal registration
Do I have to have a Paypal account to be able to purchase goods?
A:
No, you do not have to have a Paypal account, nor do you have to set up an account. When you arrive at the paypal site ignore the login, scroll down to 'Pay with Debit/Credit Card' Add your details as normal. Paypal allows users to take advantage of their secure servers for financial transactions.
Q: Incorrect or wrong shipping address.
What happens if I put an incorrect address or wrong shipping address. This also applies to email addresses for PDF downloads.
A:
Please ensure you have put the correct address information in the PAYPAL DELIVERY/POSTAGE SECTION.
If you enter an incorrect address or wrong shipping address and the goods are returned to us you would be responsible for the extra delivery costs. The extra costs would have to be paid before the goods are re-sent.
If you decide that you do not want the goods re-sent the original cost of postage & packing and a 10% re-stocking fee will be deducted before any refund is issued.
PDF DOWNLOADS - IMPORTANT
Please ensure you supply the correct email address for delivery of the download links as this CANNOT be rectified after they have been sent.
Q: Ordering Frames Without Glass
Where can I get glass for the frames.
A:
If you need to replace the glass or you ordered a frame without glass to save on postage costs - (this can add a substantial amount due to the extra weight of the the glass and additional packing particularly for the larger frames, ordering this way will save you money).
Most standard window glaziers will cut you a piece of glass to fit - (unscrew the box from the frame and take the frame for them to measure).
If you go to a picture framing shop they will charge you more.
Q: How are goods delivered?
How are my goods delivered?
A:
Usually by Royal Mail, larger orders may be delivered by Courier.
We normally aim to ship goods next working day, if in stock, but this does depend on size and type of order - the vast majority of frames are made to order, so an allowance of 28 days must be made (usually a lot quicker).
IMPORTANT PLEASE READ:
To avoid increasing postage costs goods are now being sent:-
Royal Mail - 2nd Class or Royal Mail - Standard Parcel.
If you require a quicker delivery additional postage costs will be required.
Even if you pay for a quicker delivery we cannot guarantee the delivery time once the goods have been posted.
Some orders may come from two different sites, this mostly applies to prints or framed kits ordered with prints.
Q: Die-Cut Decoupage
What is Die-Cut Decoupage?
A:
Die cut-decoupage does not require any cutting.
Each piece is 'press cut' so all you have to do is push each piece out from the sheet.
This is ideal if you have hand or finger problems or for making quick cards.
Q: Box Frames over 24 inches x 14 inches.
I want a box frame over 24 inches x 14 inches, can I order one?
A:
Due to larger frames getting damaged in transit we will only supply them with glass if you can arrange for local pick up.
OR
You can order without glass and get a piece of glass cut at a local glaziers.
Q: Free Download
Why did I get an invoice with postage costs for the free download?
A:
It is because you did not follow the instructions next to the Free download image.
Unlike the PDF downloads, the free download is downloaded directly from this site.
So before sending obnoxious emails READ THE INTRUCTIONS.
1. There is no need to register.
2 DO NOT add to cart or go through the check-out process. If you do you will receive an invoice with postage costs added. (There are NO postage costs incurred for the Free Download or the PDF Downloads).
3. For the Free download:-
' LEFT CLICK' on the image, this brings it up to the full size image.
'RIGHT CLICK' on the enlarged image and from the pop-up menu
choose either 'SAVE PICTURE AS' or 'SEND TO PRINT'.
The free download is a JPEG file and any graphics progam or microsoft office programme will open it.
Q: Email/address information
Do you sell email, address, phone numbers.
A:
No. I beleive this information is private and I would never give/sell this information.
I will only use this information to deliver goods or query an order.
Q: Mountboard Colour
1. Will the BOX FRAMES have the same colour mountboard as shown in the displayed pictures?
Q: 2. Will the KITS have the same colour mountboard as shown in the displayed pictures?
A:
1. BOX FRAMES
The mountboard colour in the Box Frames section are choosen by the customer from the drop down list.
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A: 2. KITS
No.
Mountboard colour will vary unless you have requested a certain colour in the comments box.
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There will be a variation in all colours. It is difficult to reproduce the exact colour in a photo.
Q: Credit/debit cards
Do you collect/store credit/debit card information?
A:
No, This site does not collect Debit/Credit Card details.
All Debit/Credit card transactions are taken through Paypal's Secure Server.
The site does not collect or receive sensitive information.
Which means you can shop securely.
Q: Returns/Refunds
When I recieve a product(s) can I return it/them?
A:
If the product is faulty we will refund/exchange an item(s), we must be notified by email/phone within 3 days of receipt and goods must returned within 7 days of receipt. (Excludes damage to glass).
As all frames/mounts are made to order no refunds are given, this is because there have been orders where the customer has measured the pictures/objects incorrectly. It is the customers responsiblity to make sure the measurements are correct before ordering. So please double check your measurements before placing an order.
For unwanted (other) goods we will refund/exchange excluding postage & packing costs, this also applies to goods that have shipping included with price, postage & packing costs will be deducted. A 10% re-stocking fee will also be deducted.
All items must be returned within 7 days of receipt and in good condition. You would be responsible for cost of return(s).
NO REFUNDS will be given for frames. This is because they are made to individual customers requirements. This also includes 3D kits that are supplied with a box frame. If you return the frame no refund will be given. If you subsequently want the frame returned to you, you will have to pay additional postage costs.
NO REFUNDS will be given for downloads once sent.
NO REFUNDS will be given for CD's. Faulty CD's will be replaced once they have been returned, postage costs will be refunded.
When returning items please ensure you return using recorded delivery.
Q: Discounts
What part of my payment has a discount applied?
A:
When any discount is applied, whether standard discount or limited time discount postage & packing costs are deducted first and the discount is applied to the remaining balance.
Check FAQ:-
'Delivery costs for items with inclusive Postage & packing' for actual costs.
Q: What is the aperture?
What is the aperture?
What size is the mount board surround for the box frames?
A:
The aperture is the opening inside the frame or mount.
Example:-
A 10in x 8in frame is the size of the opening inside the frame, excluding the mount.
if you have a 6in x 8in picture and want it framed and mounted you would order a 10in x 8in frame and a mount cut to accommodate a 6in x 8in picture this would give a 1inch mount around the picture.
If you wanted a larger mount around the picture you would order a larger fame.
Eample:-
A 10in x 12in frame with a 6in x 8in picture would give a 2in mount around the picture.
What size is the mount board surround?
Unless a different size is asked for by you the mount board is cut to 1 inch all round for medium to large frames.
Smaller frames have a slightly smaller surround, again you can choose to have a larger surround.
Q: eCheques
I have purchased goods with my Paypal/account/Debit card/Credit card. Why has it turned into an eCheque?
A:
Explaination from Paypal:-
eCheques are payments from buyers who have added bank details to their PayPal account, but have yet to provide a backup source such as a debit or credit card.
(If you had a Debit/Credit card registered on your PayPal account it has expired, you will need to renew your details).
Think of these payments as bank transfers. But because they are processed by PayPal, you and your buyer won't need to share your financial details.
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This is done by Paypal and the SELLER has no control over it.
These eCheques can take 7 - 9 working days to clear. No goods are sent out until the payment clears in case the BUYER decides to cancel the order.
Q: Do you offer free postage & packing
Do you offer free postage & packing?
A:
NO.
Q: What is included in the 3D kits.
What is included in the 3D kits.
A:
Box Frame, Mount board, Prints, Silicone glue, some have cutting guides.
Check individual kits for cutting guides and number of prints as these vary depending on the on the detail.
The Box frame comes complete, all you have to do is make the prints up, place inside the frame and hang on the wall.
Q: Gift Boxes & Gift Wrapping
Do you supply gift boxes/ wrapping for any of the products you sell?
A:
NO
Q: Frames & Kits delivery time
How long does it take to send out frames or kits?
A:
As frames and kits are made to order (due to the choice of frame moulding) it normally takes 3 to 4 working days approx. from ordering to posting (may be longer during busy times).
PLEASE NOTE:-
White frames take longer because they are hand brushed, hand waxed and the drying process.
Q: Shipping outside the UK.
Do you ship outside the UK?
A:
Yes.
Choose from the dropdown list where items have postage & package included or choose region at check-out.
You would be responsible for any taxes that your country may apply to imported goods.
Overseas customers:-
PDF downloads do not incur import duty.
Q: How to size mounts
How do I decide what size mount I want?
A:
Measure the exact size of your picture and the exact size of your frame between the rebates.
I will then deduct 2mm from the outside measurement so the mount fits comfortably inside the frame and I will add 2mm to the aperture size so no edges are seen.
No refunds/returns for incorrectly sized mounts, please double check your measurements.
Q: Do you sell third party products
Do I buy third party products from Alison' 3d Decoupage & Frame Shop?
A:
No. All third party product sales are strictly between you and the seller.
Q: Cancelling an order
What happens if I want cancel my order?
A:
If you wish to cancel an order before despatch a 10% re-stocking fee will be deducted prior to refund.
Please read FAQ for returns/refunds after despatch.
If we cancel an order a full refund will be made.
Q: How do I decide which size frame I want?
How do I decide which size frame I want?
A:
If the frame is for a picture, carefully measure your picture, round up to the nearest half inch or full inch and then add 2 inches, this allows for a decent size mount surround so the picture doesn't look as though it has been squashed in.
If for a 3D object, same as above for height and width, this time carefully measure across the object and allow a minimum of 1/4 inch gap behind the glass when deciding how deep a box you want.
The size of the frame applies to the actual opening in the frame think of this as the size of the glass, the glass sits in a rebated edge which is normally 4 - 6 mm). The width of the frame moulding is ignored.
If you are still unsure please do not hesitate to contact me.
Q: Items ordered with glass
If I order items with glass, what if it gets damaged in transit?
A:
As I have no control over the way parcels are handled by delivery services, Post Office etc. We cannot be held responsible if glass is damaged in transit.
Q: Downloads - Limitation of use.
Can I sell products that I make with the downloads?
A:
Terms of use.
Yes, you are permitted to sell any products that you make using the downloads for charity or profit.
You are not permitted to sell the downloads 'as is'.
You are not permitted to upload the images to any website or any web page for sharing or to sell for profit or charity.
If you do not agree with the terms of use do not purchase.
Q: Terms & Conditions
Please read for additonal terms & conditions.
A:
These terms and conditions (the Terms) govern the users (you or your) use of this website (the Website) and your relationship with this Website (we, our or us). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website.
Accuracy of Information
Whilst we endeavour to ensure that all information included on the Website is correct, we will not be held responsible for any errors or omissions. If we are informed of any inaccuracies in the material on the Website, we will correct this as soon as we reasonably can. Prices, descriptions, specifications and product availablity may change at any time without further notification.
Account and Password
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Ordering Information
Please refer to our FAQ section for more information.
Privacy
Please refer to our Privacy Policy for more information.
Trademarks and Copyright
All trademarks and copyrights are the sole property of their respective owners and photographs courtesy of their respective authors.
License and Website Access
This Website grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. Any unauthorized use terminates the permission or license granted by this Website. You are granted a limited, revocable, and non exclusive right to create a hyperlink to the home page of this Website so long as the link does not portray this Website, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without express written permission.
Indemnity
You agree to fully indemnify, defend and hold us, and our employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.
Law and Jurisdiction
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.
Changes to these Terms and Conditions
This Website reserves the right to change these Terms and Conditions without prior notice at any time.
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