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Shoppers
Online: 99
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If you have a question that is not listed here please email me.
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eCheques
Items ordered with glass
Do you sell third party products
Shipping outside the UK.
Frames & Kits delivery time
Ordering Frames Without Glass
Returns/Refunds
Die-Cut Decoupage
Gift Boxes & Gift Wrapping
What is included in the 3D kits.
Cancelling an order
Delivery costs for items with inclusive Postage & packing
Incorrect or wrong shipping address.
What is the aperture?
Discounts
Mountboard Colour
Payment methods
Free Download
Box Frames over 24 inches in length
Email/address information
Unblocking blocked emails.
Opening Zip Files
How are the files delivered from filemail.com?
Do you offer free postage & packing
PDF Download delivery time
Paypal registration
Credit/debit cards
Downloads - Limitation of use.
Saving PDF download files
Printing off PDF Files
AOL/Internet Explorer Download problems
How do I decide which size frame I want?
PDF Explained
Re-sizing images
How to size mounts
Shipping times
Terms & Conditions
Q: eCheques
I have purchased goods with my Paypal/account/Debit card/Credit card. Why has it turned into an eCheque?
A:
Explaination from Paypal:-
eCheques are payments from buyers who have added bank details to their PayPal account, but have yet to provide a backup source such as a debit or credit card.
(If you had a Debit/Credit card registered on your PayPal account it has expired, you will need to renew your details).
Think of these payments as bank transfers. But because they are processed by PayPal, you and your buyer won't need to share your financial details.
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This is done by Paypal and the SELLER has no control over it.
These eCheques can take 7 - 9 working days to clear. No goods are sent out until the payment clears in case the BUYER decides to cancel the order.
Q: Items ordered with glass
If I order items with glass, what if it gets damaged in transit?
A:
As I have no control over the way parcels are handled by delivery services, Post Office etc. We cannot be held responsible if glass is damaged in transit.
Q: Do you sell third party products
Do I buy third party products from Alison' 3d Decoupage & Frame Shop?
A:
No. All third party product sales are strictly between you and the seller.
Q: Shipping outside the UK.
Do you ship outside the UK?
A:
Yes.
Choose from the dropdown list where items have postage & package included or choose region at check-out.
You would be responsible for any taxes that your country may apply to imported goods.
Overseas customers:-
PDF downloads do not incur import duty.
Q: Frames & Kits delivery time
How long does it take to send out frames or kits?
A:
As frames and kits are made to order (due to the choice of frame moulding) it normally takes 3 to 4 working days approx. from ordering to posting (may be longer during busy times). If it it is a rush order please contact me and we may be able to push it through sooner.
Q: Ordering Frames Without Glass
Where can I get glass for the frames.
A:
If you need to replace the glass or you ordered a frame without glass to save on postage costs - (this can add a substantial amount due to the extra weight of the the glass and additional packing particularly for the larger frames, ordering this way will save you money).
Most standard window glaziers will cut you a piece of glass to fit - (unscrew the box from the frame and take the frame for them to measure).
If you go to a picture framing shop they will charge you more.
Q: Returns/Refunds
When I recieve a product(s) can I return it/them?
A:
If the product is faulty we will refund/exchange an item(s), we must be notified by email/phone within 3 days of receipt and goods must returned within 7 days of receipt. (Excludes damage to glass).
As all frames/mounts are made to order no refunds are given, this is because there have been orders where the customer has measured the pictures/objects incorrectly. It is the customers responsiblity to make sure the measurements are correct before ordering. So please double check your measurements before placing an order.
For unwanted goods we will refund/exchange excluding postage & packing costs, this also applies to goods that have shipping included with price, postage & packing costs will be deducted. A 10% re-stocking fee will also be deducted.
All items must be returned within 7 days of receipt and in good condition. You would be responsible for cost of return(s).
NO REFUNDS will be given for frames. This is because they are made to individual customers requirements. This also includes 3D kits that are supplied with a box frame. If you return the frame no refund will be given. If you subsequently want the frame returned to you, you will have to pay additional postage costs.
NO REFUNDS will be given for downloads once sent.
NO REFUNDS will be given for CD's. Faulty CD's will be replaced once they have been returned, postage costs will be refunded.
When returning items please ensure you return using recorded delivery.
Q: Die-Cut Decoupage
What is Die-Cut Decoupage?
A:
Die cut-decoupage does not require any cutting.
Each piece is 'press cut' so all you have to do is push each piece out from the sheet.
This is ideal if you have hand or finger problems or for making quick cards.
Q: Gift Boxes & Gift Wrapping
Do you supply gift boxes/ wrapping for any of the products you sell?
A:
NO
Q: What is included in the 3D kits.
What is included in the 3D kits.
A:
You will find this information at the top of the 3D Kits Section
Q: Cancelling an order
What happens if I want cancel my order?
A:
If you wish to cancel an order before despatch a 10% re-stocking fee will be deducted prior to refund.
Please read FAQ for returns/refunds after despatch.
If we cancel an order a full refund will be made.
Q: Delivery costs for items with inclusive Postage & packing
What is the Postage & Packing costs for inclusive items?
A:
All prices below are INCLUDED in the total cost where items are advertised with Postage & packing. (1in--2in--3in = box depth).
These actual costs are NOT added at the checkout.
Prices below also apply to the Photo/Picture frames.
3D Kits/Box Frame upto & including 9in x 7in x 1in:-------£4.00 (all prices UK only)
x 2in:------£4.50
x 3in:------£5.00
10in x 8in x 1in upto 14in x 12in x 1in:------£6.50
x 2in:------£7.00
x 3in:------£8.00
16in x 14in x 1in and 20in x 18in x 1in:------£10.50
x 2in:------£11.00
x 3in:------£12.50
For sizes that are outside of those mentioned above ask for actual cost before ordering.
Odd sizes are worked out on an inch equivalent size, ask for actual cost before ordering.
For paper products 20 sheets:--------------------------------------------£2.00
50 sheets:--------------------------------------------£2.50
100 sheets:------------------------------------------- £3.00
If there are any items not included here ask before ordering.
European & Rest of World customers ask for actual cost before ordering.
If a courier service is requested an additional charge will required.
Q: Incorrect or wrong shipping address.
What happens if I put an incorrect address or wrong shipping address. This also applies to email addresses for PDF downloads.
A:
Please ensure you have put the correct address information in the PAYPAL DELIVERY/POSTAGE SECTION.
If you enter an incorrect address or wrong shipping address and the goods are returned to us you would be responsible for the extra delivery costs. The extra costs would have to be paid before the goods are re-sent.
If you decide that you do not want the goods re-sent the original cost of postage & packing and a 10% re-stocking fee will be deducted before any refund is issued.
PDF DOWNLOADS - IMPORTANT
Please ensure you supply the correct email address for delivery of the download links as this CANNOT be rectified after they have been sent.
Q: What is the aperture?
What is the aperture?
A:
The aperture is the opening inside the frame or mount.
Example:-
A 10in x 8in frame is the size of the opening inside the frame, excluding the mount.
if you have a 6in x 8in picture and want it framed and mounted you would order a 10in x 8in frame and a mount cut to accommodate a 6in x 8in picture this would give a 1inch mount around the picture.
If you wanted a larger mount around the picture you would order a larger fame.
Eample:-
A 10in x 12in frame with a 6in x 8in picture would give a 2in mount around the picture.
Q: Discounts
What part of my payment has a discount applied?
A:
When any discount is applied, whether standard discount or limited time discount postage & packing costs are deducted first and the discount is applied to the remaining balance.
Check FAQ:-
'Delivery costs for items with inclusive Postage & packing' for actual costs.
Q: Mountboard Colour
1. Will the BOX FRAMES have the same colour mountboard as shown in the displayed pictures?
Q: 2. Will the KITS have the same colour mountboard as shown in the displayed pictures?
A:
1. BOX FRAMES
The mountboard colour in the Box Frames section are choosen by the customer from the drop down list.
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A: 2. KITS
No.
Mountboard colour will vary unless you have requested a certain colour in the comments box.
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There will be a variation in all colours. It is difficult to reproduce the exact colour in a photo.
Q: Payment methods
Do you accept orders over the phone or via email?
A:
Yes. I will accept postal orders in sterling if you do not have a credit or debit card. Paypal is a safe and secure method of payment with buyer protection.
You do not have to have a Paypal account to make payments, nor do you have to set up an account, ignore login click 'CONTINUE' near the credit/debit logo's and proceed as normal, you WILL NOT be setting up a Paypal account.
If paying by eCheque.
eCheques can take up to 9 days to clear. No goods will be sent out until the funds have cleared.
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Q: Free Download
Why did I get an invoice with postage costs for the free download?
A:
It is because you did not follow the instructions next to the Free download image.
Unlike the PDF downloads, the free download is downloaded directly from this site.
So before sending obnoxious emails READ THE INTRUCTIONS.
1. There is no need to register.
2 DO NOT add to cart or go through the check-out process. If you do you will receive an invoice with postage costs added. (There are NO postage costs incurred for the Free Download or the PDF Downloads).
3. For the Free download:-
' LEFT CLICK' on the image, this brings it up to the full size image.
'RIGHT CLICK' on the enlarged image and from the pop-up menu
choose either 'SAVE PICTURE AS' or 'SEND TO PRINT'.
The free download is a JPEG file and any graphics progam or microsoft office programme will open it.
Q: Box Frames over 24 inches in length
I want a box frame over 24 inches, can I order one?
A:
Due to larger frames getting damaged in transit we will only make them if you can arrange for local pick up.
Q: Email/address information
Do you sell email, address, phone numbers.
A:
No. I beleive this information is private and I would never give/sell this information.
I will only use this information to deliver goods or query an order.
Q: Unblocking blocked emails.
How do I ublock an email?
A:
To manage the blocked senders list:-
Internet explorer
On the Tools menu, point to Message Rules, and then click Block Senders List.
To remove a sender or domain from the list, select the name and click Remove.
For Yahoo!
To create a filter that sends email from us straight to your Inbox:
1. Login to Yahoo Mail.
2. Click on "Mail Options" (on the right hand side of your screen).
3. Click on "Filters" (on left hand side of screen).
4. Click "Add" button.
5. Assign a name for this filter: "Newsletter Name".
6. Underneath the heading "if all of the following rules are true..." go to the top row labeled "FROM header." Next to this you will see a drop down menu. Make sure to select "contains", then simply type in our email address into the box provided.
7. At the bottom, where it says "Move the message to:", select "Inbox" from the drop-down menu.
8 Click the "Add Filter" button at the bottom to add this filter.
For Hotmail/MSN
*To add our email address to your "Safe List":
1. Login to your Hotmail or MSN Mail account.
2. Click on "Options."
3. Click "Junk Mail Protection".
4. Click on "Safe List."
5. In the box provided, type in our domain.
6. Click the "Add" button.
7. When you see the address you entered in the Safe List box, click on the "OK" button.
*To add our email address to your "Contacts List":
1. Login to your Hotmail of MSN Mail account.
2. Click on "Contacts" folder.
3. In the new screen which opens, click "New" (upper left corner).
4. Assign a Quickname in the left hand box.
5. Enter our email address into the "Online Addresses" area.
*AOL 7 & 8:
1. Go to Keyword Mail Controls.
2. Select the screen name you are using to receive email.
3. Click "Customize Mail Controls For This Screen Name."
4a. For AOL version 7.0: In the section for "exclusion and inclusion parameters", include the following domain: * @mysite.com
4b. For AOL version 8.0: Select "Allow email from all AOL members, email addresses and domains."
5. Click on "Next" until the "Save" button shows up at the bottom.
6. Click "Save."
For Outlook 2003
To make sure you can see emails as they were intended to be seen (including images), add our email address to your address book and safe sender list.
To add our email address to your address book:
1. Right click on the email subject line.
2. Choose "Add Sender To Address Book".
To add our domain to your safe sender list:
1. Right click on a non-displaying image in an HTML email.
2. Choose "Add the domain to the safe sender list" option.
Q: Opening Zip Files
How do I open zip files?
A:
If your browser does not automatically extract the files 'RIGHT' click on the zip folder & choose 'EXTRACT ALL' from the drop down list. You can safely delete the zip folder once they have been extracted - DO NOT delete the extracted files.
Q: How are the files delivered from filemail.com?
Q1. How are the files delivered from filemail.com?
Q2. How do you know if I have downloaded the folder(s)?
Q3. I still haven't received the email link(s), what should I do?
A:
A1. Unlike the previous file delivery service, each download set is in it's own individual .zip folder(s). When you receive the emailed link(s) click on the link(s) and you will be taken to a download page at filemail.com.
A2. We receive email confirmation for each folder that has been downloaded by the purchaser.
A3. Check your email junk/deleted folders as your ISP may have have responded to the email(s) as spam. To avoid this happening add www.filemail.com to your allowed senders list.
If you still haven't received them please contact us.
Q: Do you offer free postage & packing
Do you offer free postage & packing?
A:
NO.
Some of the goods have postage & packing added when going through the checkout.
Other goods such as box frames & kits have the postage & packing included in the price so you can see exactly how much you would pay. If goods with postage & packing included in the price are returned postage & packing costs would be deducted before a refund is made.
The only items which do not incur postage & packing costs are PDF downloads.
Q: PDF Download delivery time
How long after payment will I receive the download links?
A:
The links will be sent usually within 2 hours, but this may be longer at busy times.
IMPORTANT
If it has been more than 2 hours since payment was made and you haven't received your downloads (excluding the hours 7.00pm - 9am GMT/BST) check the email address you entered on the store invoice you recieved, this is the email address used to send out the downloads. If you entered an incorrect email address contact us. If your email address is incorrect and you haven't entered a valid phone number we cannot contact you.
Emails with download links will come from a file hosting service, a download dialogue box will open follow the instructions to download.
No images are attached to the emails.
You do not have to download all of the images immediately, but please ensure you have downloaded within 2 days as the as the links will automatically turn off.
PLEASE NOTE: No email links will be sent out between the hours of 7pm - 9am GMT/BST
Q: Paypal registration
Do I have to have a Paypal account to be able to purchase goods?
A:
No, you do not have to have a Paypal account, nor do you have to set up an account. When you arrive at the paypal site ignore the login on the right hand side, click the 'CONTINUE" link near the credit/debit card logos. Add your details as normal. Paypal allows users to take advantage of their secure servers for financial transactions.
Q: Credit/debit cards
Do you collect/store credit/debit card information?
A:
No, This site does not collect Debit/Credit Card details.
All Debit/Credit card transactions are taken through Paypal's Secure Server.
I never collect or receive sensitive information.
Which means you can shop securely.
Q: Downloads - Limitation of use.
Can I sell products that I make with the downloads?
A:
Terms of use.
Yes, you are permitted to sell any products that you make using the downloads for charity or profit.
You are not permitted to sell the downloads 'as is'.
You are not permitted to upload the images to any website or any web page for sharing or to sell for profit or charity.
If you do not agree with the terms of use do not purchase.
Q: Saving PDF download files
Do I OPEN or SAVE the PDF download files?
A:
When you receive your downloads choose 'SAVE' from the dialogue box and save them to your hard drive. If you open the files and forget to save them before closing them you will loose the files.
If you have any problems email/phone.
Q: Printing off PDF Files
1. When I print off the PDF files some of them do not match the size of other layers from the same download. What has happened?
2. When I print the images off there are lines/colours missing.
A:
1.When printing off the files make sure that the "PRINT TO FIT MEDIA' or 'STRETCH TO FIT MEDIA' (or something similar depending on your printer) has been disabled, if it is a drop down box select "NONE'.
2. Check to make sure the print heads are clean. Follow your printers manual for cleaning the print heads.
Other things to do/not to do
ONLY select print 'borderless'/'Stretch to fit Media' for BACKING SHEETS.
Image sheets, Insert sheets and cards - make sure print "Borderless'/'Stretch to fit Media' is DISABLED
CLICK HERE FOR PRINTER SETTINGS SCREEN SHOTS
Q: AOL/Internet Explorer Download problems
1. I am using the AOL browser and I am having problems downloading the PDF files.
2. I get a blank screen when I click the link.
3. I am getting the download dialogue box but cannot open it.
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4. None of the above, but I am still not recieving the download links.
A:
Here are some solutions to any download problems:-
AOL Browser Users
Please visit the following website to ensure you have the correct updated AOL browser:-
www.winzip.com
If you encounter problems contact AOL Technical Support for assistance
Other problems that can occur:-
If you have Acrobat Reader installed, and are using Internet Explorer browser, you may have trouble displaying large PDF documents directly from the web. If any PDF link displays only a blank screen when clicked, right-click on the link (click and hold on a Macintosh), and save the file to your hard drive. Then open the PDF file in Acrobat from your hard drive.
Make sure you have the latest version of the Acrobat viewer installed. You can get this software for free at www.Adobe.com.
Decrease your browser security settings to “Medium”. (Go to, Tools, Options,
Security…)
You may see a blank page when you try to view a PDF file after clicking on a link to a PDF file. This problem occurs when Adobe Acrobat Reader opens inside of your browser window rather than as a separate application. "SAVE" to your hard drive rather than "OPEN" the file. Save the file to somewhere you will remember (usually the DESKTOP is the easiest place to find your files), "RIGHT" click on an empty space of the DESKTOP and from the dialogue box that opens choose "NEW FOLDER" choose a name for your folder, when you click save from the download link navigate to the folder you have just made and click "OK" or "SAVE" which ever appears.
Changing your default browser.
If you have installed other web browsers such as AOL, Mozilla Firefox, Google Chrome, or Safari for Windows, you may have set one of these browsers to be the default browser Windows opens when applications access webpages.
How make Inertnet Explorer your default browser.
1. Click on the "Tools" button in the toolbar, selecting "Internet Options".
2. When the "Internet Properties" dialog box appears, click the "Programs" tab.
3. Underneath "Default web browser", click the "Make default" button.
Making Internet Explorer 7 the default web browser
4. If desired, check "Tell me if Internet Explorer is not the default web browser". This way you will be notified every time you start Internet Explorer if another browser has been set up to be the default.
5. Click "OK" to close the dialog box.
Opening the dialogue box.
If you are recieving the download dialogue box but are unable to open the file the cause is usually your browser blocking the download and you have to tell it to allow the file through.
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4. Some Internet Service Providers (ISP) will limit the amount of downloads you are allowed to download per month.
These are large files make sure you have not exceded your download limit for the month.
Q: How do I decide which size frame I want?
How do I decide which size frame I want?
A:
If the frame is for a picture, carefully measure your picture, round up to the nearest half inch or full inch and then add 2 inches, this allows for a decent size mount surround so the picture doesn't look as though it has been squashed in.
If for a 3D object, same as above for height and width, this time carefully measure across the object and allow a minimum of 1/4 inch gap behind the glass when deciding how deep a box you want.
The size of the frame applies to the actual opening in the frame think of this as the size of the glass, the glass sits in a rebated edge which is normally 4 - 6 mm). The width of the frame moulding is ignored.
If you are still unsure please do not hesitate to contact me.
Q: PDF Explained
What is a PDF download?
A:
PDF stands for:-
PORTABLE DOCUMENT FILE
When you purchase a PDF file you are not purchasing ready printed pages.
You will receive a link to where the file is stored and you download it on to your hard-drive and you can print off as many copies as you like. (Please read the FAQ on limitaions of use.)
You will need ADOBE READER to open & save your files or any graphics programme that will open PDF files e.g. Adobe photoshop or Coral.
You can find a link to the official Adobe website in the PDF section or on the home page.
Most computers already have this programme installed.
Q: Re-sizing images
Can I adjust the download images?
A:
If you have a graphics program you put the images in and make any adjustments the program will allow, re-sizing, colour etc.
If you are using porous card the ink will 'bleed', try using cheap photographic paper you can get from the supermarkets, then layer on to card.
When printing backing papers in the 'Print dialogue box' check the 'Print borderless' box, this will get rid of the white edge.
Q: How to size mounts
How do I decide what size mount I want?
A:
Measure the exact size of your picture and the exact size of your frame between the rebates.
I will then deduct 2mm from the outside measurement so the mount fits comfortably inside the frame and I will add 2mm to the aperture size so no edges are seen.
No refunds/returns for incorrectly sized mounts, please double check your measurements.
Q: Shipping times
How long will it take to ship goods?
A:
We normally aim to ship goods next working day, if in stock, but this does depend on size and type of order as all frames are made to order. So an allowance of 28 days must be made (usually a lot quicker).
Q: Terms & Conditions
Please read for additonal terms & conditions.
A:
These terms and conditions (the Terms) govern the users (you or your) use of this website (the Website) and your relationship with this Website (we, our or us). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website.
Accuracy of Information
Whilst we endeavour to ensure that all information included on the Website is correct, we will not be held responsible for any errors or omissions. If we are informed of any inaccuracies in the material on the Website, we will correct this as soon as we reasonably can. Prices, descriptions, specifications and product availablity may change at any time without further notification.
Account and Password
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Ordering Information
Please refer to our FAQ section for more information.
Privacy
Please refer to our Privacy Policy for more information.
Trademarks and Copyright
All trademarks and copyrights are the sole property of their respective owners and photographs courtesy of their respective authors.
License and Website Access
This Website grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. Any unauthorized use terminates the permission or license granted by this Website. You are granted a limited, revocable, and non exclusive right to create a hyperlink to the home page of this Website so long as the link does not portray this Website, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without express written permission.
Indemnity
You agree to fully indemnify, defend and hold us, and our employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.
Law and Jurisdiction
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.
Changes to these Terms and Conditions
This Website reserves the right to change these Terms and Conditions without prior notice at any time.
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